Intake

If you are seeking assistance, we can help you. You can come by our location in downtown Guelph and register as a new community member.

If you are a resident of Guelph looking to access Hope House services and programs we can complete an intake to register you as a Hope House Community Member. We will introduce you to our programs and can discuss other services in the community.
Please come at least an hour before we close to allow enough time for the intake process and your first shop in our food market. Bring along a piece of ID for yourself and each member of your household as well as reusable bags to carry your groceries.
Email Hope House with any questions or to receive intake forms by e-mail.

Hope House Schedule

The Guelph Community Cold Weather Response Plan for Individuals Experiencing Homelessness is not triggered by a specific temperature. Partners and community members are encouraged to use their judgement about the temperature and weather conditions, as well as the safety and wellbeing of individuals.

If you are experiencing homelessness and would like to access shelter: 

  • If you are an adult (25 years+) or a family, please call: 226-821-3345

  • If you are a youth (16-24 years), please call: 519-837-3892

If you see someone unsheltered outdoors in need of assistance (not an emergency), call:

  • HERE 24/7: 1-844-437-3247 

  • Guelph Police Service non-emergency line: 519-824-1212

  • Welcoming Streets, for downtown support: 519-838-6763

  • If it is an emergency situation: Call 911 

Warm-up Location Hours:

  • 23 Gordon Emergency Shelter (23 Gordon Street, Guelph) – Overnight, 8:00pm-8:00am (7 days a week – intake done upon arrival)

  • Youth Emergency Shelter (18 Norwich Street East, Guelph) – 24/7 (7 days a week)

  • Youth Hub (133 Woolwich Street) – 9:00am-5:00pm (Mon-Fri, closed Sat & Sun)

  • Royal City Mission (50 Quebec St.) – 2:00pm-7:00pm (Closed Mon – Tues, Wed-Sun)

  • Hope House (10 Cork Street East) – 9:00am-4:00pm (Mon-Wed), 9:00am-6:00pm (Thurs), (closed Fri-Sun)

  • Chalmers Downtown (41 Macdonnell Street) – 9:30am-12:00pm (Mon), 10:00am-12:00pm (Tues), 6:30pm-8:00pm (Wed), (closed Thurs), 10:00am-12:00pm (Friday), (closed Sat-Sun)

    • Chalmers West (577 Willow Rd) – 9 AM – 11 AM (Thurs)

  • Guelph City Hall (1 Carden St.) – 8:00am-4:30pm (Mon-Fri, closed Sat & Sun)

    • Please note: Guelph City Hall will be open on Sundays from 10am-4:00pm when extreme cold warnings are issued by Environment Canada. These warnings are issues when the temperature or wind chill is expected to reach -30°C for at least 2 hours.

  • Guelph Main Branch Library (100 Norfolk St.) – 9:00am-9:00pm (Mon-Thurs), 9:00am-5:00pm (Fri & Sat), 1:00pm-5:00pm (Sun)

  • Guelph Public Library West End Branch (21 Imperial Road South) – 9:00am-8:00pm (Mon-Thurs), 9:00am-9:00pm (Fri),  9:00am-5:00pm (Sat), 1:00pm-5:00pm (Sun)

  • All other library locations (380 Eramosa Rd., 1 Starwood Dr., 650 Scottsdale Dr., 100-31 Farley Dr.) – 9:00am-8:00pm (Mon-Thurs), 9:00am – 5:00pm (Fri & Sat), 1:00pm – 5:00pm (Sun)

  • Grove Hub at University of Guelph (50 College Ave W.) – 11:00am-6:00pm (Mon-Fri), (closed Sat-Sun)

  • Grove Hub Woolwich (737 Woolwich St.) – 12:00pm-8:00pm (Mon-Fri), (closed Sat-Sun)

The following locations will be closed at the below times due to holiday hours (all other locations will remain open at the above times regardless of holidays):

  • Guelph City Hall will be closed on closed on Nov 11, Dec 25th, Dec 26th, and Jan 1st

  • All Guelph Public Library will be closed on Nov 11,Dec 25th, Dec 25th, and Jan 1st. The library will be closing early at 1 pm on Dec 24th, at 5 pm on Dec 25th.

No Cost Meal Programs: 

  • Royal City Mission runs Wednesday to Sunday and provides lunch at dinner at 6pm. 

  • Your Downtown Guelph Friends provides lunch in front of 176 Wyndham Street North from 1:45pm-3:15pm on Sunday, Monday, and Tuesday.

If you are seeking assistance, we can help you. You can come by our location in downtown Guelph and register as a new community member.

If you are a resident of Guelph looking to access Hope House services and programs we can complete an intake to register you as a Hope House Community Member. We will introduce you to our programs and can discuss other services in the community.
Please come at least an hour before we close to allow enough time for the intake process and your first shop in our food market. Bring along a piece of ID for yourself and each member of your household as well as reusable bags to carry your groceries.
Email Hope House with any questions or to receive intake forms by e-mail.

Hope House Schedule

The Guelph Community Cold Weather Response Plan for Individuals Experiencing Homelessness is not triggered by a specific temperature. Partners and community members are encouraged to use their judgement about the temperature and weather conditions, as well as the safety and wellbeing of individuals.

If you are experiencing homelessness and would like to access shelter: 

  • If you are an adult (25 years+) or a family, please call: 226-821-3345

  • If you are a youth (16-24 years), please call: 519-837-3892

If you see someone unsheltered outdoors in need of assistance (not an emergency), call:

  • HERE 24/7: 1-844-437-3247 

  • Guelph Police Service non-emergency line: 519-824-1212

  • Welcoming Streets, for downtown support: 519-838-6763

  • If it is an emergency situation: Call 911 

Warm-up Location Hours:

  • 23 Gordon Emergency Shelter (23 Gordon Street, Guelph) – Overnight, 8:00pm-8:00am (7 days a week – intake done upon arrival)

  • Youth Emergency Shelter (18 Norwich Street East, Guelph) – 24/7 (7 days a week)

  • Youth Hub (133 Woolwich Street) – 9:00am-5:00pm (Mon-Fri, closed Sat & Sun)

  • Royal City Mission (50 Quebec St.) – 2:00pm-7:00pm (Closed Mon – Tues, Wed-Sun)

  • Hope House (10 Cork Street East) – 9:00am-4:00pm (Mon-Wed), 9:00am-6:00pm (Thurs), (closed Fri-Sun)

  • Chalmers Downtown (41 Macdonnell Street) – 9:30am-12:00pm (Mon), 10:00am-12:00pm (Tues), 6:30pm-8:00pm (Wed), (closed Thurs), 10:00am-12:00pm (Friday), (closed Sat-Sun)

    • Chalmers West (577 Willow Rd) – 9 AM – 11 AM (Thurs)

  • Guelph City Hall (1 Carden St.) – 8:00am-4:30pm (Mon-Fri, closed Sat & Sun)

    • Please note: Guelph City Hall will be open on Sundays from 10am-4:00pm when extreme cold warnings are issued by Environment Canada. These warnings are issues when the temperature or wind chill is expected to reach -30°C for at least 2 hours.

  • Guelph Main Branch Library (100 Norfolk St.) – 9:00am-9:00pm (Mon-Thurs), 9:00am-5:00pm (Fri & Sat), 1:00pm-5:00pm (Sun)

  • Guelph Public Library West End Branch (21 Imperial Road South) – 9:00am-8:00pm (Mon-Thurs), 9:00am-9:00pm (Fri),  9:00am-5:00pm (Sat), 1:00pm-5:00pm (Sun)

  • All other library locations (380 Eramosa Rd., 1 Starwood Dr., 650 Scottsdale Dr., 100-31 Farley Dr.) – 9:00am-8:00pm (Mon-Thurs), 9:00am – 5:00pm (Fri & Sat), 1:00pm – 5:00pm (Sun)

  • Grove Hub at University of Guelph (50 College Ave W.) – 11:00am-6:00pm (Mon-Fri), (closed Sat-Sun)

  • Grove Hub Woolwich (737 Woolwich St.) – 12:00pm-8:00pm (Mon-Fri), (closed Sat-Sun)

The following locations will be closed at the below times due to holiday hours (all other locations will remain open at the above times regardless of holidays):

  • Guelph City Hall will be closed on closed on Nov 11, Dec 25th, Dec 26th, and Jan 1st

  • All Guelph Public Library will be closed on Nov 11,Dec 25th, Dec 25th, and Jan 1st. The library will be closing early at 1 pm on Dec 24th, at 5 pm on Dec 25th.

No Cost Meal Programs: 

  • Royal City Mission runs Wednesday to Sunday and provides lunch at dinner at 6pm. 

  • Your Downtown Guelph Friends provides lunch in front of 176 Wyndham Street North from 1:45pm-3:15pm on Sunday, Monday, and Tuesday.